Published: 20 March 2023
Croxley Green library announce their new pilot project called Open+. Open+ will help improve the service to library customers by allowing them to provide self-service access to many of the library services at Croxley Green library beyond the current staffed opening hours.
What is Open +?
Open+ is a system which controls a range of equipment in the library such as door access, lights, security systems, as well as the self-service kiosks and public computers. It will allow them to extend the opening hours on a self-service basis, and therefore make the service more accessible to their existing customers, but also those who find it difficult to visit during staffed hours. Self-service hours will include opening earlier in the morning and staying open later on some evenings. However this will not impact on the room hire arrangements that are currently in place with existing partners. During self-service operation customers will be able to borrow books, DVDs and magazines, use the public PCs or study. Library Link will also provide an enquiry service by providing a video link to experienced staff at Welwyn Garden City library during the advertised Library Link hours.
Access to the library during Open+ hours is via the customer’s library membership card and library PIN, and requires a short signing up process over and above the standard library registration procedure. This is to ensure that they are able to provide a safe environment for all their customers and everyone understands what is available and who is eligible. The Open+ service is available to anyone over 16.
Customers can sign up for Open+ during staffed opening hours which at Croxley are:
Monday: 14.00-18.00
Tuesday: 9.30-18.00
Wednesday: 9.30-18.00
Thursday: Closed
Friday: 9.30-18.00
Saturday: 9.30-13.00
Sunday: Closed
If you would like to find out more, or have any questions or concerns, pop into their Open+ drop in session at Croxley Green library on Monday 21 March between 6pm and 8pm and talk to senior managers. Alternatively staff will be happy to answer your questions.